WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. The process took 3 weeks. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). 2023 Trustpilot, Inc. All rights reserved. Do you have National Insurance No.? Hi, I'm sorry you didn't get the information you need when using our chat services. Not ideal for a job considered an entry role. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Ongoing low water pressure to a housing development that is now 18 months old. Hi, I'm sorry you've had a recurring problem with your drain blocking. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Date of experience: February 13, 2023. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. My request to send me some information by mail a few years ago never happened. Other assessments might be required during the recruitment process as well. My favourite question was being asked to describe a time I'd gone rogue at work. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. a) Initial Question I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Any further Q? You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. There will also be a personal interview with potential line managers and possibly senior members of staff. You will have to email the slides in advance for them to be set up. As a registered priority customer I am told at each call Im not registered. Are you aged over 18? They follow a set process as they have interviewed many times. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs I have never in my life had screening so in depth. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. experiences with different operating systems. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Was well prepared for questions. They follow a set process as they have interviewed many times. interviewer was nice. how would you communicate to change situation ? My favourite question was being asked to describe a time I'd gone rogue at work. What did you learn? Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Avoid this god awful company. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Closing: I'll pass your interview summary and CV to my manager. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Do you have the right to work here? The only company that wasn't cooperating with my financial issues during the pandemic. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. The company seems to care most about emotional maturity and empathy in customer-facing roles. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. interviewer was nice. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Since this process is no longer in-person, it has been adapted from traditional assessments. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. They'll be happy to answer any questions you may have. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Hi, thanks for taking the time to leave a review. It goes against our guidelines to offer incentives for reviews. If you can have a unique take on some of them, they will be impressed. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Why do you want to join Thames Water. Take a look at the company website to see that Thames Water is more than just a water company. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Your last position is XXXmay you tell me more about this role? Thanks. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has All rights reserved. Have you applied to Thames Water in the last 6 months? At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. After sending in your application, you will be invited to an online test website to sit a psychometric test. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Asking about engineering interest/where it stemmed from. Was well prepared for questions. 0901 545 0537. Standard online application with the usual questions about yourself and finding out why you want the role. Do you need any job adjustment? how would you communicate to change situation ? Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. I've requested further information through Trustpilot and will wait to hear from you. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Honesly I dont think this person should be working there ! Plenty of time for my questions allocated. 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