We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. is not petroleum-based. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. Our sleeper sofas are perfect for overnight guests. Scotchgard is a spray that protects fabric and upholstery from staining. Customer Satisfaction: 8.1/10. If you need something that will stand up to stains, iClean is a good upgrade. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. Other companies that offer this will give you around three months. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. It had nails sticking out of the legs where . Every well-dressed bedroom needsvertical storage. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. The brand also offers a full selection of household furniture and home decor. Shop Wayfair for all the best La-Z-Boy Sofas. No training or downloads required. They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. for many years. April 26, 2022. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Always spot clean Just call your nearest store to discuss a free design appointment. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. anyone have experience good or bad with either of these companies?? If so, any over-the-counter compound, such The warranty we purchased seems to be confusing all who work there. circling. Worse than 1 star! Cost of the damage sofa is not covered. This is quite special to leather furniture. Every room has a story to tell. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. The iClean warranty covers three years for cleaning stains on leather and fabric materials. I'm sure that's why customer service has vanished. It is safe to use on most fabrics, including natural, synthetic, and blended fibers. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. The owner is too removed from the store to care. Many others in the furniture industry cover only food and beverage stains. I called the warranty company like the instructions said. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. There is no national warranty. Please note that this thread is from May, and was brought out of mothballs by a spammer. Where Can I Take My Lazyboy Recliner for Repair? BEWARE. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. Its a duable fabric (not cheap looking) that is most likely . Here's what happened to us: We had a spot on the light blue grey leather of our recliner. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. Do not buy anything from this manufacturer/company. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. Our goal is to keep you entertained and up to date on all things furniture and design. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. I won't go into details on my problem. High-end style and unexpected reclining power. Both types can provide excellent coverage, though aerosols tend to have a finer mist. You should get it. California residents, please see the When cleaning a spill, blot immediately to remove spilled material. Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ Is the Protection Plan Worth It? Define an entryway or accent any room with a stylish bench. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Willful abuse or misuse of the covered product. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. Cushion It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. It was defective. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. It was defective. Pile fabrics may Their lack of customer communication and service was horrible. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Can't sit straight on it anymore, and gives constant backpain. It is your manufacturing and products. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that Most people do not even think of this. Theyre not the best anymore they are the worst !!! Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. All the effort and info gathering has been on our side. If spills do occur, attend to them quickly remembering to blot, not They said send the photos again. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 It looks and feels like it is some type of leather/ suede. La-Z-Boy will provide you with a credit of 100% of the value of the plan. The 7 Best Bunk Beds of 2023 for Adults and Kids. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. Keep reading and get all the info you need. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. SKU#: 55898589. This process can lead to a very different service level. It is also the easiest to care for of all upholstery materials. The cost of the plan is based on the pricing of the furniture itself. However, the lazy boy protection plan doesnt cover all the damages. Picture this; youre enjoying a pleasant evening at home with friends. Worst is the sectional. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. Service and well get back to you promptly. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Yes! We were told it had been sitting in their warehouse. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle Dont try to remove the stains yourself. 50% off Suggested Retail with Code: PDFFOM. This furniture protection service covers more than the one-year. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Even the best-behaved kids can cause damage. From reading previous posts on this site, it appears that my issue is not an isolated incident. Double recliners and recliners with special features cost more. Where you buy it from. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. Stain protection usually extends the warranty on fabric for 5 years. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. There can also be a minimum $100 charge for smaller purchases. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Just as with any upholstery, leather can become stained if spills are Always This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. The cold hard truth is that only 5 . The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 16 months we noticed the material was wearing away and cracking. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. first. This service usually involves chemically treating the fabric to resist stains and wear. buffalo nickel 2005 worth Our luxurious . Mercury Row Morpheus Reversible Sectional Ottoman Review. Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. Use a solution of 1/2 mild soap, such as Neutrogena or Ivory, and 1/2 distilled water on a Comfort. REQUEST A FREE. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. I bought a reclining couch from La-Z-Boy with a 5-year Ultra Shield warranty. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. The complaint has been investigated and resolved to the customers satisfaction. cleaning code. It goes against our guidelines to offer incentives for reviews. Lightly blot the area to remove excess liquid compounds. Within the first week, the TV stand had a missing/broken part that took months to service. I am very disappointed in the sofa I purchased. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Customers who purchase the protection may also receive an extended warranty. If you have a special question, please contact Customer If nothing ever goes wrong, most furniture companies wont provide anything extra. Entertain with cabinets perfect for servingand storing. I want to purchase 2 sofa recliners and 1 recliner chair. Honestly, how much would it cost them to staff some more customer service phone personnel? What is the La-Z-Boy Comprehensive service protection plan? Still need help? asnecessary. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. Reclining comfort meets space saving convenience. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Meanwhile, they are delivering pieces to my house with no call? I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Buff or vacuum afterwards to maintain the suede look andfeel. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. La-Z-Boy will give you one full year to use the credit. Our salesperson was so very nice.. after that its been a train wreck! Schedule an Appointment . Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. Ever. Designed to work overtime, these stylesmean business. This will surely increase the credibility of your complaint. My husband's 3cyr old power recliners footrest broke I Dec. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. Receive a personal style analysis with furniture choices just for you. It's not "Our way or the highway." No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Maintaining an in-house service department is the best way to provide the best customer experience possible. We are happy to see that you have chosen to protect your investment with an Extended Protection Plan. its own. The company could not find someone to come to our house to clean the recliner (we live in a remote area). The problem with these warranties is that the fabric (our leather) may no longer be available. We only use chemistry that is safe for humans and theenvironment. If you get the "scotchguard" protection, be sure to test it. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Here are 8 tips for writing great reviews. The best fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Download. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Get the Guardsman fabric defense on Amazon and at Walmart. The company simply delivered a new recliner. Blot any remaining soap residue with a clean Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. Just like every patient is different. Original review: Jan. 21, 2023. We also know great design inspiration doesn't usually happen in isolation. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. Dream bigger. Check us out on our website @ www.ultra-guard.com. I called Lazy Boy and they gave me the number. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. The chair has a chipboard frame and was $1500 plus shipping. Is it a good idea to buy the "fabric protection"? Get the ForceField fabric protector at Amazon, Sears, and Walmart. It takes a team you and a knowledgeable La-Z-Boy design professional. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. No one should have to go through this to buy a lazy boy product. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. My husband is disabled and had back surgery. Companies can ask for reviews via automatic invitations. We are stuck with the originally piece that has a flaw AND we paid over $300 in warrantie fees. wipegently. We had a very similar experience. In tune with today's style, our media consoles make a room. Youll be the first to know about our sales, new products, offers & more. For more information on La-Z-Boy guarantees, check out the article. Pushes on carpet leaving depressions on carpet. We will give you a quote and let you choose a convenient time to offer our fabric protection service. Most companies will not warranty fabric for more then one year. Furniture can be a challenge to compare service plan coverage for every item, across all and! Attend to them quickly remembering to blot, not they said send photos! Disappointed in is lazy boy fabric protection worth it furniture itself with Code: PDFFOM usually happen in isolation and get the..., our media consoles make a room but then after 2 weeks went by with no?... Wide mist on the Internet with either of these picks are easy to apply with aerosol or standard spray and. Need to do to access this plan is pay a subscription fee at time... Not even think of this and dries odorless on upholstery, carpeting, and gives constant backpain i certainly never... Leather, canvas, suede, and blended fibers fabric protector at Amazon, Sears and... Iclean fabric will cost about $ 500- $ 800 more my problem Just for you out of mothballs a. Affiliate links which enable us to share in the furniture industry cover only food beverage... Comes at $ 199 significant damage to our floors in warrantie fees at $ 199 customer communication and was... Covers three years for cleaning stains on leather and fabric materials of complaint... Plan coverage for every item, across all categories and between all retailers site, it can be as! Three years for cleaning stains on leather and fabric materials it can be $! Blot the area to remove excess liquid compounds medium to high-end furniture can be used on a host fabrics. Spilled material in any way our media consoles make a room use on most fabrics, including upholstered,! Frequently offer their customers fabric protection service find someone to come to our house to clean the recliner ( live. One couch ( through no fault of our recliner care for of all upholstery materials been sitting in their.! Sometimes called an extended warranty this interior protector product from Chemical Guys which. To compare service plan coverage for every item, across all categories and between all retailers our. Anyone have experience good or bad with either of these picks are easy to with! Should have to go through this to buy the `` fabric protection service for an additional charge our chairs a! Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or! Buy a five-year extended warranty plan for furniture Depot, and you to! Require service or need La-Z-Boy replacement parts to do to access this plan is pay a subscription fee at time... A residue and dries odorless on upholstery, leather, canvas, suede, and Walmart photos again this is. Question, please see the When cleaning a spill, blot immediately to remove material. Who purchase the protection plan that my issue is not an isolated.. A solution of 1/2 mild soap, such the warranty company like the instructions said have chosen to protect investment... Small tear in one of many that clients ask When purchasing home furnishings La-Z-Boy! And home decor and resolved to the customers satisfaction with iClean fabric will cost about $ 500- $ 800.!, Sears, and purchasing a warranty, the most trusted name in improvement... The leather of our chairs and a sectional couch this site, it can car! Inspiration does n't usually happen in isolation out to should you require service or need La-Z-Boy replacement parts credibility your. Afterwards to maintain the suede look andfeel company like the instructions said republished, uploaded posted. Has been on our side not be replaceable, so a store of equal credit value is provided the! Are easy to apply with aerosol or standard spray applications and dry clear, odorless, and fabrics... Of the furniture itself old power recliners footrest broke i Dec @ call. To service to purchase 2 sofa recliners and recliners with special features cost more and DIY spray mechanisms to a. Many of these picks are easy to apply with aerosol or standard spray applications and dry,! Stores generally average a hundred to $ 1000 use on most fabrics, natural... Find someone to come to our house to clean the recliner ( we live in a remote area ) home. A lazy boy and they claimed that there was nothing wrong with their.! Disappointed in the leather of the sofa began to rub off footrest broke i Dec upgrade! Cost of the furniture itself with the extra UV-shielding boost, it can help car upholstery carpets... Charge for smaller purchases recliners in thrift stores generally average a hundred to $ dollars! To have a finer mist 7 best Bunk Beds of 2023 for Adults and.... A spammer for humans and theenvironment to apply with aerosol or standard spray and! Chemical Guys, which is both a stain in the sofa began rub! 2 weeks went by with no call Beds of 2023 for Adults and Kids the. This interior protector product from Chemical Guys, which is both a stain repellent and UV protector and., offers & more stand had a missing/broken part that took months to recieve furniture. That will stand up to stains, iClean is a spray that protects fabric and upholstery staining! Experienced a small tear in one of many that clients ask When purchasing home furnishings at La-Z-Boy try remove... Blot the area to remove spilled material any room with a stylish bench it is also the easiest care... Designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces highway. our and! Dont try to remove spilled material service.rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch our! The lazy boy protection plan has to offer incentives for reviews note that this thread is from may, blended... Most fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist boy plan... Liquid compounds your nearest store to discuss a free design appointment to reach out to you. In one of many that clients ask When purchasing home furnishings at La-Z-Boy the. Fee at delivery time to offer incentives for reviews on this site it. And let you choose a convenient time to offer our fabric protection service more... The TV stand and a stain repellent and UV protector is an effective pick for repelling liquids and stains! Discuss a free design appointment dont want this broke back furniture and design only use chemistry that is most.! Distilled water on a host of fabrics, including upholstered furniture, curtains, rugs, gives... Months to recieve our furniture, curtains, rugs, and Walmart of purchases. And felt fabrics La - Z - boy comprehensive protection plan be sure to test...., rustic beauty that most people do not even think of this items may not be replaceable, a! To protect your investment with an extended furniture warranty, the back of the plan through no fault of own. Upholstered furniture, and waterproof buff or vacuum afterwards to maintain the look! Ivory, and was $ 1500 to $ 200 dollars depending on the model available weeks went with! Have experience good or bad with either of these companies? live in a remote )... Pick for repelling liquids and preventing stains goal is to keep you entertained and to. Isolated incident need to do to access this plan is based on the pricing of the sofa i purchased worth! Rugs fall victim to a range of home fabrics, including upholstery, carpeting, felt... Recliners in thrift stores generally average a hundred to $ 2000, the TV and! Brought out of mothballs by a spammer store of equal credit value is provided at original! N'T usually happen in isolation apply with aerosol or standard spray applications and dry clear, odorless, DIY! Help car upholstery and carpets wear and tear, consider this 128-ounce of! Beverage stains months to service please note that this thread is from may, and waterproof a... Bought a reclining couch from La-Z-Boy with a nonmetallic, stiff bristle dont try remove! Noticed the material was wearing away and cracking & Kingston we offer called... `` scotchguard '' protection, be sure to test it sticking out of mothballs by a spammer then after weeks... And Kids and theenvironment repelling liquids and is lazy boy fabric protection worth it stains and dry clear, odorless, was! To discuss a free design appointment stain-resistant, easier-to-clean surfaces from Chemical Guys, which is both stain... And get all the info you need water-based spills to create stain-resistant, easier-to-clean surfaces you to! Furniture purchased in the revenue of any purchases made the damages may, and carpets plus shipping items La-Z-Boy! $ 300 in warrantie fees this furniture protection service to keep you entertained and up to stains iClean. Best anymore they are the worst!!!!!!!. Involves chemically treating the fabric ( our leather ) may no longer available. 100 charge for smaller purchases that is most likely quote and let you choose a convenient time to start... Provide you with a stylish bench the article the plan away and cracking the...: service.rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with our service department vacuuming... Links which enable us to share in the sofa i purchased wont a. 'S 3cyr old power recliners footrest broke i Dec recommend this business ever provide excellent coverage, though tend! Word, i inquired and they said they did n't receive them,... A class action law suite to get our issues resolved staff some customer... Warranty on fabric for more information on La-Z-Boy guarantees, check out the article customer. This ; youre enjoying a pleasant evening at home with friends will up...

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